Refund Policy

Lets Try English · letstryenglish.com

Last updated: 29 July 2026

1. Overview

This Refund Policy explains how refunds work for the 1-on-1 lessons, self-paced courses, and ebooks sold on letstryenglish.com. As a general rule, all sales are final once a service has been booked, accessed, or delivered. This reflects the personalised, on-demand nature of what we offer: lesson slots are reserved specifically for you, course content is available immediately on purchase, and ebooks are delivered instantly as digital downloads.

Please read the sections below carefully before booking a lesson, enrolling in a course, or purchasing an ebook, as they explain exactly when a refund is and is not available.

2. One-on-One Lessons

Payment for 1-on-1 lessons booked through our booking system is due at the time of booking. Once a lesson has taken place, it is non-refundable. If you need to cancel or change a lesson before it takes place, see Section 5 (Cancellations and Rescheduling) for how to do this without losing your payment.

No-shows (failing to attend a confirmed lesson without prior notice) are treated as completed lessons and are not refunded.

3. Self-Paced Courses

Once you enrol in a self-paced course and are granted access to the course content, your purchase is final and non-refundable. This applies even if you have only viewed a small portion of the course, because you gain full access to all materials immediately upon enrolment.

4. Ebooks and Digital Downloads

Ebooks and other digital downloads are delivered to you instantly at the point of purchase. Because the content is available to you in full as soon as the order is complete, all ebook sales are final and non-refundable once the download link has been issued or the file has been delivered to your account.

5. Cancellations and Rescheduling

We understand that plans change. While we do not offer cash refunds for booked lessons, we are happy to reschedule a lesson to another available time at no extra cost, provided you give us at least 24 hours’ notice before the scheduled start time. Requests to reschedule with less than 24 hours’ notice, or repeated last-minute changes, may not be accommodated and the lesson will be treated as used.

To reschedule a lesson, please contact us as early as possible using the details in Section 8.

6. Exceptional Circumstances

We may, at our sole discretion, make an exception to this policy in cases such as:

If you believe one of these applies to you, please contact us and we will review your request fairly.

7. Your Statutory Rights

Nothing in this policy affects any statutory rights you may have as a consumer that cannot lawfully be excluded or limited, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you purchase digital content or ask for a service to begin immediately, you acknowledge that your right to cancel may be lost once performance has begun or the digital content has been delivered, as explained in the sections above.

8. How to Contact Us

If you have a question about an order, a duplicate charge, or believe an exceptional circumstance applies to you, please contact us:

Email: ali@letstryenglish.com

Website: https://letstryenglish.com

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

This Refund Policy was last updated on 29 July 2026.

Lets Try English

At Lets Try English, I believe learning English should be personal, practical, and result-driven. Unlike large institutes, I work one-on-one with students to help them build real fluency, natural pronunciation, and strong communication skills.